FAQ
vp — All Your Questions Answered
From withdrawals and account management to responsible gambling and live casino — every question you might have about vp is answered in detail on this page. Browse the sections below to find what you are looking for. 21+
Payments and Payouts
Withdrawals
Yes, for secure payments at vp, the mobile wallet number you use for withdrawal must be registered in your own name. It is not possible to send money to someone else's bKash, Nagad, Rocket or Upay
number. This keeps your account secure and speeds up payment processing. Make sure the number registered on your vp account and the withdrawal number are the same.
vp withdrawal requests are normally processed within 1 hour. However, there are a few reasons a withdrawal may show as pending — such as an ongoing account verification, wagering
requirements not yet fully met, or the request being submitted during a busy period. If it takes more than 1 hour, contact us directly via live chat — support is available 24/7.
No, winnings from a bonus must meet the wagering requirements before they can be withdrawn.
For example, with the welcome bonus: a deposit of ৳1,000 gives a 120% bonus of ৳1,200,
and that bonus must be wagered 10 times — that is, ৳12,000 in bets — before withdrawal
is possible. Wagering requirements may vary for each bonus, so it is worth reading the terms and conditions.
Withdrawals from vp to bKash, Nagad, Rocket or Upay — any mobile wallet — normally arrive within 1 hour. This processing time applies most of the time. If you do not receive the money
within that time after your request, let us know via live chat — our support team works
around the clock in both Bengali and English.
The minimum withdrawal amount at vp is ৳800. Requests below this amount will not be processed. Please submit a withdrawal request only when your balance is sufficient. The minimum
deposit amount is ৳100, which is the same across all mobile wallets.
vp currently supports withdrawals through four mobile wallets: bKash, Nagad, Rocket
(Dutch-Bangla Bank's mobile wallet) and Upay. All methods have a minimum withdrawal of ৳800
and funds normally arrive within 1 hour.
Profile and Login
Account Questions
Personal details on your vp account — such as name, mobile number or email — cannot be changed
directly by yourself. To update this information, you need to contact the support team via
live chat or email, and you may be asked to provide documents for identity verification.
This is done to maintain the security of your account.
Go to the vp login page and click the "Forgot password?" link.
Enter your registered mobile number or email and an OTP will be sent to you. Use that OTP
to set a new password. Your password should be at least eight characters long, and it is
best to avoid easily guessable numbers or names. If you have trouble resetting it, get help via live chat.
When logging in from a new device for the first time, vp may verify a OTP sent to the registered mobile number. Use that OTP to complete the login. If the OTP does not arrive or any other issue occurs, contact us via live chat. The same login credentials work on Android or iOS devices when using the vp app.
To register at vp, you need an active mobile number, a username, and a password. You must be 21 years of age or older. It is important that the information provided during registration is accurate, as identity verification may be required at the time of withdrawal. Registering with correct details makes the payment process faster later on.
No, only one vp account is allowed per device or mobile number. Creating multiple accounts is a violation of vp's terms and conditions and may result in all accounts being closed. All benefits, bonuses, and VIP points can be enjoyed within a single account.
Safe & Responsible Play
Responsible Gaming
Yes, as part of responsible gaming, vp allows players to set deposit limits. These limits can be set on a daily, weekly, or monthly basis. Once set, you will not be able to deposit beyond the specified amount. This feature is useful for managing your budget and avoiding overspending. For more details, visit the responsible gaming page.
Yes, vp offers both cooling-off (a short-term break) and self-exclusion (a longer-term break) options. A cooling-off period can last from a few days to a few weeks, while self-exclusion can be for a longer duration. To activate either option, contact us via live chat or email. These cannot be reversed while active.
If gaming is causing mental stress, financial problems, or relationship strain, contact the vp support team right away — they can provide information on self-exclusion and relevant support organisations. Reaching out to mental health service providers in Bangladesh may also help. Remember, asking for help is not a sign of weakness.
There are some warning signs to watch for — such as spending more than your budget, repeatedly placing large bets to recover losses, hiding your gaming activity from family or friends, feeling uncomfortable when unable to play, or spending money set aside for urgent needs on gaming. If any of these signs appear, consider taking a break and seeking help.
Yes, you must be at least 21 years old to participate in casino and betting activities at vp. Age is confirmed during registration and identity verification. Accounts belonging to underage users are closed immediately. Parents can use family filters to restrict children's access.
Real Dealer Games
Live Casino
Baccarat has two hands — "Player" and "Banker". You bet on either one, or you can also bet on a "Tie" outcome. The hand whose total card value is closest to 9 wins. In card valuation, 10, Jack, Queen, and King count as 0, and Ace counts as 1. vp Live Casino has Baccarat tables from various studios including Evolution and Ezugi.
Roulette features a spinning wheel with numbers 1 to 36 (and 0 or 00). You can place bets on a specific number, the colour of a number (red/black), odd/even, or groups of numbers. Winning on a single number pays the highest, while winning on colour returns an even payout. vp Live Casino offers multiple Roulette variants.
Yes, at vp Live Casino, trained human dealers run the games in real time, broadcast in high-quality video from professional studios. World-class providers such as Evolution, Pragmatic Play Live, and SA Gaming deliver this service. You can also interact with the dealer to a limited extent through the chat box.
Yes, popular South Asian card games like Teen Patti and Andar Bahar are available in live format in the vp Casino section. In Teen Patti, you build the strongest hand with three cards, while in Andar Bahar, you guess which side — left or right — a specific card will land on. Both are easy to understand.
vp Live Casino has separate tables for different budgets — from low-stake entry tables to high-limit VIP tables. The minimum bet amount varies by table and is clearly shown in the game lobby. New players can start at lower-limit tables and build experience gradually.
Yes, vp Live Casino is built to run smoothly on mobile. You can enjoy the same quality live stream in a browser or by downloading the vp APK on an Android device. A stable internet connection is recommended for a good experience. iOS users can play directly in their browser.
Didn't find your answer? Talk to us directly
If you could not find the answer to your question on this page, the vp support team is available around the clock to help. Support is available in both Bengali and English.
24/7 Live Chat
Email Support
Bengali & English
Contact us by email:
[email protected]