vp's Commitment

Responsible Gambling Guidelines

Gambling is for entertainment — not for stress or financial harm. vp wants every player to enjoy themselves consciously and within their own limits.

For players aged 21+ 24/7 Support Self-Exclusion Family Protection

Awareness and Protection

When Gambling Shifts from Entertainment to a Problem

Online casino and sports betting are a form of entertainment for many people. However, for some there is a risk of it becoming an addiction. vp believes that responsible gambling is not just a set of rules — it is our fundamental commitment to every player. That is why we have built multiple tools and support options into our platform, so you can set your own limits and get help when you need it.

Under our Terms and Conditions, users must be at least 21 years old to open an account at vp or take part in any betting activity. No account is kept active until age verification is complete. This rule exists to protect minors, and its strict enforcement is an integral part of our responsible gambling programme.

Gambling should never be thought of as a source of income. Never bet money whose loss would cause hardship for your family or daily life. Our FAQ page has answers to a number of questions about responsible gambling, which are useful for both new and experienced players.

If you feel that your gambling habits are changing or that you are losing control, see the tools and support options below. Seeking help is not a sign of weakness — it is a sign of awareness.

Stay in Control

vp's Self-Limit Tools

Using these features, you can decide for yourself how much time and money you spend.

Deposit Limits

Set a maximum on how much you can deposit per day, per week or per month. Reducing a limit takes effect immediately; increasing it takes effect after a set period.

Deposit Control

Session Time Limit

Set how long you play in a single session. When the time is up, your account will automatically pause to help you avoid long sessions.

Time Management

Short-Term Break

Temporarily suspend your account for a few days — anywhere from one day to several weeks. You will not be able to log in while the break is active.

Temporary Suspension

Self-Exclusion

If you want to keep your account closed for an extended period, choose self-exclusion. During this period, a new account cannot be opened using your details.

Extended Break

Activity Review

Review your betting, deposit and withdrawal history at any time. Having a clear picture of your own habits helps you spot problems early.

History and Analysis

Reality Check

A message will appear at regular intervals reminding you how long you have been playing — so you do not lose track of time.

Awareness Alert

To use these tools, reach out to vp's 24/7 live chat or email support. Our support team is always ready to respond in both Bengali and English.

Warning Signs

When Should You Be Careful?

If the signs below appear, it means your gambling habits may be becoming problematic. If you notice one or more of these signs in yourself, you should seek support promptly.

Feeling compelled to keep playing to recover lost money, or an urge to play "just one more time" that does not go away.
Hiding your gambling from family and friends or lying about it.
Feeling restless, irritable or short-tempered when you stop gambling.
Betting money set aside for household expenses, studies or work.
Gambling interfering with your sleep, eating or social life.
A tendency to place large bets one after another, or gradually increasing the size of your bets.
Repeatedly trying to stop gambling but failing each time.

vp's Position

What We Believe

Betting and casino games at vp are for entertainment only. We never encourage our users to spend more than they intend to. Our goal is to build a safe, transparent and long-term relationship.

We believe a responsible player can enjoy themselves for a long time. So set a budget before you play, be happy when you win, and accept a loss when it happens — because every bet has two possible outcomes.

Under our Privacy Policy, your personal information and gambling history are kept fully secure. Requests for self-limits or exclusion are processed confidentially.

21+

Age Limits Are Strictly Enforced

To open an account, place a bet or take part in any casino activity at vp, you must be at least 21 years old. Any attempt to create an account under a minor's identity will be cancelled and appropriate action will be taken if necessary.

Support and Guidance

Where to Get Help?

Rather than facing it alone, reaching out to those close to you and to professionals is a much easier path.

vp Support Team

vp's 24/7 live chat and email support are available in both Bengali and English. To set self-limits or request an account closure, contact us directly via chat — no delays.

24/7 Live Chat and Email

Family and Loved Ones

Telling a family member or a trusted friend is the first and most effective step. Someone close to you can help you understand the problem and find a way forward.

Family Support

Professional Counsellors

Guidance from a mental health specialist or behavioural therapist is the most effective way to overcome a gambling problem. Mental health services are becoming more accessible in Bangladesh — speak to a doctor or counsellor.

Professional Counselling

Our Core Principles

vp's Commitments

Age Verification

Age verification is mandatory for every user before their account is activated. No one under 21 is ever approved.

Moderation-Friendly Design

The platform is built to help players make informed decisions rather than to pressure them.

Data Protection

Requests for self-exclusion or limit setting are handled with complete confidentiality. Your data is kept secure with SSL encryption.

Supportive Service

When you contact us for help with responsible gambling, our support team assists without judgement.

Common Questions

Responsible Gambling FAQ

Log in to your account, go to the Settings section, and look for the "Responsible Gambling" option. From there you can set daily, weekly or monthly deposit limits. If you need help, contact our 24/7 live chat.

You choose the duration of self-exclusion — short-term (a few days to a few months) or long-term. Your account cannot be reactivated before the exclusion period ends. For long-term exclusion, let our support team know via email or live chat.

Start by speaking directly and compassionately with that family member. If they are willing to seek help, assist them in contacting our support team. Advice from a professional counsellor can also be effective in this situation.

If you enable the Reality Check feature, a message will appear at set intervals (for example, every 30 minutes) showing the total time of your current session. This helps you keep track of time and encourages you to take a break when needed.

Reducing a limit takes effect immediately. However, a request to increase a limit only takes effect after a set waiting period. This delay is intentional — to prevent quick decisions made in the heat of the moment.

Yes. Our 24/7 live chat and email support are available in both Bengali and English. You can contact us at any time with any question or request for help regarding responsible gambling.